Tag: Hamburg

So recently, I went to get my TSA Pre-Check eligibility in Los Angeles. I paid $85 for a 5 year membership to be able to bypass the long security lines at airports in the US. The ability to not have to pull my computer out, have to take my shoes off, or have a surly TSA agent stick their hand in my private areas. That sounded like a really good deal to me if for no other reason than just in terms of sheer time saved.

So I was eager to check out how this would work on my first international flight since receiving my TSA Pre-Check approval. I have been sometimes selected for this program randomly, but not officially. I had already booked a flight to Copenhagen after I had applied for the program (which takes about 3 to 4 weeks) so when I got my KTN # (Known Traveler Number) I called my carrier, Norwegian Airlines to give them my number. I was kindly told in a sing-song Scandinavian voice that Norwegian did not take part in the program so I could not use my KTN for this flight.

OK, I had to stand in line like everyone else again. Ok, I could that. I had done that before – many times if you have read my blog before. However, what follows are the worst two experiences that I or my family have ever had at the hands of the TSA.

I am all for border protection and legal immigration. I am all for the rule of law and applying it equally. I am not however, for a bunch of foul-mouth, self-entitled, rude, self-important jerk-offs yelling at US citizens, legal Green Card holders, and proper visitors to the US with proper visas, especially when those being yelled at are myself and my wife. The TSA feels that they are answerable to no one and that should change ASAP.

My wife had gone to Europe to see her family for 3 weeks, and I was joining her for the last 10 days in Hamburg, Germany. We were going to return together on a Norwegian Airline flight from Copenhagen and land in Los Angeles.

I should explain here that my wife is from Denmark. She has lived here for 7 years, and we have been married going on 5 years. Her permanent green card application has taken forever. In older days, the process took about 2 years from applying to receiving your permanent residence card that would be good for up to 10 years before you have to reapply. During that two-year period, the applicant was granted a temporary Green Card which allowed them to stay, and exit or enter the USA. Now because of Obama, Trump, 9/11 and other factors, this process can take up to 4 years and still not be resolved. The people going through this process are not illegal, but that temporary card can be taking away at anytime. And that can and does create a lot of anguish and anxiety for the individuals and their families.

Applying for the card is also an expensive choice costing with legal fees more than 3000 dollars with no guarantee that you will be allowed to stay. You can choose to do this process yourself to save some money, but it will still cost upwards of 1500 dollars. Once you are granted temporary status, it can be taken away at a moment’s notice and you are put on a plane at once and away you go back to your home country, even if you are married to a US citizen. If you are here on a visa of any nature and it runs out and you do not return to your home country, the only other choice you have other than marriage is to go underground. That is what many immigrants used to do, but if you are ever caught you are banned from entering the USA in many cases, forever. So the idea that getting a permanent green card is easy or simple, or that you can fake it by getting married is simply not true. It is a long, hard process that is expensive and is very stressful on a person or family.

Now Los Angeles is one of the busiest entry points into the USA. A TSA customs employee told me that at any one time there are 3000 people standing in line at customs waiting to be processed, and more than that are processed through the security lines. That is every working hour of the day – 7 days a week. That is a lot of people, stress and constant screening to process. It can put an amazing strain on people and a system. Yet, that is no excuse for bad and rude behavior to citizens and visitors alike just because your job is stressful. And TSA is making no excuses for its incredibly awful service and terrible treatment of people.

So I get to the airport and get my e-ticket for my flight to Denmark. I stand in the 45 minute line to get into the security line. One of my complaints is that no airport is the same in terms of how they handle this procedure. Every single one of them does it different, and at LAX which has 7 terminals – they do it all different as well. So there is no standard, no set way. Different places want you do to different things. And with the increase of machines helping with moving the bags and shoes, and new x-ray machine the process is constantly changing. Plus at LAX because of the sheer number of people, the guards scream instructions at you all the time. Someone should train them to understand that humans automatically turn off paying attention when someone screams at them continuously. We just tune out.

This day the message being screamed at us was”…nothing in your pockets at all. No passport, wallet, paper – nothing. Put everything in the container.” I managed to do that, however I always keep my boarding pass with me, so I stuck it in my back pocket. I go through the x-ray machine, and I am immediately pulled out of line and surrounded by two TSA guards.

They showed me the x-ray image where there is something in my back pocket. I pull out my boarding pass. A single piece of paper. But because of this I am now going to experience a full body search instead of a wand. I asked why and they said that it was a new policy. They were professional about it – telling me what they were going to touch and I said ok – meanwhile, my computer, passport, wallet, medicine, shoes were waiting at the end of the collection point where anyone could have taken them.

They checked my waistband, my pockets in the back and felt up my butt. “Now turn around!” I asked why because the x-ray clearly showed that there was nothing in the front part of my body. “Procedure” was the answer has he felt up my legs, grabbed my privates very hard and checked my front pockets. Than I was told to take off my socks? What were they going to find in two sport socks? At this point, I began to complain loudly about the overkill. I have a KTN number, it was a piece of paper, nothing in my socks. The sock check was over so I grabbed them and started away. I was shoved back into place by a large female officer, and when I pointed out that my passport was out in the open for almost 10 minutes now – she literally screamed in my face, “…we have cameras all over the place. No one is going to steal your lousy passport.” This is the same TSA that has failed every major test of their system since testing began. Sure they were going to notice one guy’s passport being pick up at the end of the conveyor belt.

Than they checked my hands of whatever chemicals that they check for – Pass. Than I was dismissively told to “move along.” That did it. His and his partner’s entire attitude was offensive and over the top. I told the officer that he was rude and this entire procedure was a pure power play. That the full body check was entirely unnecessary because of a single piece of paper that they could clearly see in the image screen. He demanded to know if I want to speak to a supervisor. I told him what was the point – 10 minutes had already been wasted, and I would simply be put in another room to file my complaint and more time would be wasted. But I retold them that they were very rude. As I walked away the female officer screamed again, “Did I want to speak to a supervisor?”

As I collected my items that had sat on the conveyor belt for 15 minutes almost and started to check if everything was there, I realized I was extremely upset. I have heard about rude or over the top behavior by TSA agents, but had never experienced myself in all the trips I have taken. I felt like I had been assaulted almost.  A man standing next to me who must have seen part of the exchange stated to me that he had a Pre-Check number and he got pulled out every time. His comment was he did not know why he had gotten the KTN# because it was basically useless. I wondered to myself if the same fate would happen for me now.

Then the return –

So the brief history of my wife. She is a Danish citizen and while waiting for her permanent Green Card to come, her Danish passport expired. So she sent off for another from Denmark which took about 6 weeks, and in the meantime she got an extension placed in her old passport by the local immigration office. We are lucky that we live in LA, so there is a local one. Yet, if during that time a family member or emergency happened in her home country, she could not travel at all. No airline would accept her and no country would receive her until she had proper travel documents.

Plus because the process takes so long now, her temporary green card had expired. But instead of giving her a new card, the US made her travel with an expired temporary green card and a visa extension in her expired Danish passport. Her Danish passport is in her maiden name so each time she travels anywhere, she carries two passports (one old with the extension visa and the new passport), her marriage license with her married name, and her expired Green Card also in her married name.

Now just before her trip, she got notice that her permanent Green Card was approved she was here in the country permanently – but they would send the card in about 3 to 4 weeks. She would receive the card after her return to the country.  So for this trip she carried the 2 passports, the expired Green card, her marriage license and the letter that said she had the permanent card with the ID# on it.

She had done this trip to Denmark about 4 time now, plus trips with me to Cuba, Mexico (twice) and Canada. She is always questioned but not for long and customs is relatively easy.

Recently, her fingerprints ended up in the system, so now she is pulled out of line every time and taken to a sealed TSA room known as “secondary check”. Here she is told to sit for up to an hour while they check her through the computer system. This is always on a first come, first serve basis. There is no allowance for green card holders and people already with the proper visas. The secondary check is for anyone that may appear on the screen of the customs agent at the first check-in. If they see anything that flags you, you are escorted by an armed officer to the secondary check room for the reason they were flagged.

This is not the little room that they show in all the movies with two-way mirrors and agents staring at you trying to figure out which country you are a spy for. This is a large room where everyone is treated like cattle. No one but the officer and the person pulled out of line can go inside. There is no cell phone communication allowed inside. None whatsoever. There is no time limit as to all long they can keep you, they will answer no questions about the person inside from anyone including family. They handle many languages and cultures and constantly have to deal with people who are confused, scared or literally do not speak English. So it is hard on the personnel and the person pulled out of line and can created some very stressful and tense situations. Yet again that does not excuse really rude behavior from anyone or agency.

My wife was in this room for 3 hours (a visit that has always only taken an hour), while I waited outside after a 12 hour flight and 2 hour check in that the Copenhagen airport. I was not allowed to know what was happening with her, and when I asked I was told in no uncertain terms to sit down and be quiet. So I sat in baggage claim for three hours with her bags and no idea if or when she would get out. She did manage to secretly text me a couple of times, but it was just to let me know she was still ok.

While there she witnessed TSA officers threatening legal immigrants with deportation if they did not shut up. Pulling cell phones out of confused foreigners’ hands who did not speak English and screaming at them. Not letting mothers talk to their children. Not letting relatives speak to the people in the room. There were chairs for about 12 people and there were more than 50 people in the room, so people had to sit on the floor. Why does this process need to be so aggressive and ugly?  What is the point of this kind of behavior by professional airport and customs officials?

Now again let me state that I want border protection. I want to feel safe when I fly, but I don’t want officials of my country screaming at me and mine, or legal visitors and residents because they are over worked. There is no excuse for it. I wish someone in Washington would do something about this, but in the current political climate that is not going to happen, and this problem of rude, overworked, over-entitled TSA officers and personnel is only going to get worse.